Frequently Asked Questions.

We guarantee 99.95% uptime across all our services. Please see our SLA for more details on uptime and compensation policies.

Yes! We offer a 72 hour money back guarantee on all new services. If you're not satisfied for any reason within the first 72 hours of placing the order, contact our support team for a full refund.

Once your payment is confirmed, most services are deployed immediately. Typically, game servers and VPS instances will be fully operational within 1 to 5 minutes.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and soon cryptocurrency payments. All transactions are handled securely through a trusted third-party payment processor.

Yes, you can upgrade your plan at any time, and changes will take effect immediately. Downgrades will be applied at the end of your current billing cycle. Please contact support if you need help modifying your plan.

Our billing cycles include monthly, quarterly, semi-annual, and annual options. Your payment method will be charged automatically on the renewal date. Opting for an annual plan provides a discount over monthly rates, and you are free to cancel at any time through the client portal.

Game server hosting includes complete FTP/SFTP access and comprehensive management features via our custom-built control panel.

Yes, every service comes with automatic, enterprise-level DDoS mitigation. Powered by OVHCloud's premium network, our infrastructure can seamlessly absorb attacks exceeding 17Tbps to keep your servers online without disruption.

Yes, backups are included with all our services and retained according to your plan. You can easily restore any backup through your control panel, and we offer extended retention options if needed.

You can reach us through multiple channels: support tickets, live chat, email, and Discord (our primary community hub).

Yes! We provide free migration assistance for all new customers. Our team will handle the entire migration process to ensure zero downtime. Just open a ticket with your current hosting details and we'll take care of the rest.

We provide a knowledge base with tutorials, guides, and troubleshooting articles, available 24/7 through all of our panels.